FAQ

No, you are not required to sign up for an account.  Pros to signing up for an account include:

• exclusive coupons 
• 24/7 access to review prior orders in a central repository

No. We will never sell your information to a 3rd party, and we will not overwhelm you with a zillion emails. If ever you want to unsubscribe from emails, you may do so by hitting unsubscribe or emailing us at support@shanteshops.com. We will send exclusive promotions for you, and sometimes for you to share. We may also occasionally cross-promote our other brands. You can always engage us on social media. In fact, while you're looking at this article, we invite you to do that now. Here are the links: ShanteShops on Facebook. ShanteShops on Instagram.

You may pay using all major credit cards and PayPal.

Great question! Items are generally fulfilled within 5 days and on their way to you.  Products coming from other countries may take up to 30 days to arrive. That is not the norm, but is a possibility.  Please be patient. We are able to provide you with such great deals because of these relationships.  You will receive an email with tracking information as soon as it becomes available so be on the lookout for it a few days after placing your order.

95% of our products include free standard US shipping, and some other countries. For the handful of products not included in the free shipping program, you will see shipping costs at checkout.

You may access our entire Refund Policy by clicking here. Here's the short version: 

Refunds are only processed if your item was received damaged, or the item you received is not as described.  

In order to initiate a refund request, please be sure to send an email to support@shanteshops.com within 7 days of receipt. Be sure to include your order number, a description of what's going on, and any images to support your claim. If your claim is approved, we will do whatever we can to ensure you receive a refund or a replacement. 

If you have to send an item back to us, you are responsible for the shipping. We will provide you with the returns address at the time of claim approval.  

Refunds may take up to 3 days for us to initiate and up to 7 days for you to see the credit back to your account once we receive your package.

We are not responsible for packages you didn't receive that have been verified to be delivered via tracking. 

Customer service is very important to us. Please, if you are not satisfied with an order, contact us and give us a chance to remedy it before writing a bad review or placing negative postings to social media.